In our company we have only highly trained system administrators serving our clients 24/7 free of charge whether they need any assistance accessing their server or any consultation on how to set it up.
However many clients ordering a dedicated server or a VPS/VDS require more help than can be offered free of charge. For example it’s required to install and customize some complicated software or to set up a serious system of corporate email service, etc. Let’s say you don’t have an appropriate specialist or a budget to keep a regular administrator in your staff. We are ready to take the duty of keeping your server up and running and will do our utmost to resolve any issues occurring as fast and as smooth as possible.
You are welcome to choose from several management levels (basic, standard, or advanced) which are designed to satisfy the needs of any customer.
Basic Management Level – Free
- Unlimited server reboots
- OS reinstallation at your demand
- Free specialists consultations through our ticket system
- Fast replacement of the damaged hardware
- Initial installation and set up of basc server software
(MySQL, Web server, PHP, Perl, FTP, DNS, SSH)
- Control panels Webmin/Virtualmin, ISPmanager, DirectAdmin, cPanel (licenses are bought separatelly)
- Basic measures to prevent DDOS attacks
- Responce time doesn't exceed 20 minutes within business hrs.
Standard Management Level – $ 40/month
- All basic management services
- Set up and 24/7 monitoring of the standard services on the server
- Solving the problems of server's work during business hrs.
- The total time of work on the server doesn't exceed 4 hrs. per month
Advanced Management Level – $ 200/month
- All standard management services
- Software and server aplications work logs analysis
- 24/7 support VIA phone, ICQ, or e-mail
- Solving the problems of server's work during business hrs.
- The total time of work on the server doesn't exceed 20 hrs. per month
When ordering VPS we will help you to install1 the following software
- Control panel Webmin/Virtualmin, ISPmanager, DirectAdmin, cPanel (please order licenses separatelly)
- Web-server Apache, Lighttpd (stable versions)
- Data-base server MySQL, PostgreSQL (stable versions)
- PHPMyAdmin, PHP 5.x
- Content management system Wordpress, Joomla, Drupal, Typo3, LiveStreet
When ordering Dedicated Server we will assist with transferring the data from the previous hosting provider2 and will install for free1 the following software
- Control panel Webmin/Virtualmin, ISPmanager, DirectAdmin, cPanel (please buy the licenses separatelly)
- Web-server Apache, Lighttpd (stable versions)
- Database server MySQL, PostgreSQL (stable versions)
- PHPMyAdmin, PHP 5.x, Perl, Python, Curl
- Content management system Wordpress, Joomla, Drupal, Typo3, LiveStreet
- Zend Server, Zend Optimizer, ionCube Loader, eAccelerator
- ImageMagick, ffmpeg, mplayer, free-codecs
If you require assistance with setting up the server or solving the problems after improper software installation, the cost3 of the job varies and depends on many factors such as current system state (what software has been installed, configuration) the peculiarities of the server (OS, functional options, application sphere), the volume of the work, the type of the problem.
Below please find the list of some services stating the approximate cost:
Job Name
|
Job Cost
|
Installing and setting up the cash DNS server
|
$20 |
Installing ionCube Encoder, ionCube Loader, PHP Accelerator |
$20 |
Installing Zend Server, Zend Optimizer (forPHP < 5.2.x) |
$20 |
Required PHP library support
|
$10 |
Setting up web server Apache, Lighttpd, Nginx |
$20 +
|
Installing phpMyAdmin to the server
|
$10 |
Setting up iptables |
$10+ |
Installing scripts at3 and steamrotator |
$20+ |
Setting up the backups to another server
|
$10+ |
Installing and setting up FTP-server ProFTPd, PureFTPd |
$10 |
Installing server condition monitoring system Zabbix, Munin |
$20 |
Nonstandart software |
$20+ |
The payment is taken after the job is complete by issuing an invoice within our billing system
The prices may vary according to the software or scripts specification, work volume and the rest of the factors. The average cost of the work is determined according to the specialist’s work hour cost which is within $ 10-20. For example an installation and basic set up of apache, lighttpd web server will take not more than an hour and will cost $20.
More demanding jobs such as server recreation after the fail or advanced services set up often include the preparation work performed outside of the server, such as creation of configuration files or recreation scenarios practicing which makes us value those not less than $ 20/hr
Should you need to find out the exact cost of the work please contact our specialists. Please briefly describe the problem and we’ll try to respond ASAP. You are always welcome to contact us via contact page or through our ticket system (registration required)
1 — The software will be installed for free if the client orders this service when ordering the server. The set up is performed during the business hrs. which is 09AM-06PM Moscow time Monday-Friday by a spare set up specialist. The end of the software set up work is not the start date of the service. Software set up may take up to 2 business days.
2 —The data for 2 domains will be transferred free of charge. The free transfer includes content transfer (if FTP or SSH access is provided), data-base transfer (phpmyadmin or control panel is required) and cron task transfer (control panel or SSH access is required)
3 — Please get the detailed work cost by contacting us.
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